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Thomas provides oversight across the group for technical infrastructure and communications, focusing on resilience and our ability to service customer needs 24/7. Working on bespoke projects, closely with managers and our technical team to deliver effective customer solutions with web-based platforms for travel management. Thomas works with the marketing team on strategy and direction as well as providing oversight of the digital marketing activity across the group; the tie up with new and evolving digital marketing technology and the integration with our own digital developments have become the main focus of marketing strategy for the leisure and corporate brands operated by the group.
Thomas joined the business in 1999, specifically to develop the online presence of the group, and at that time taking responsibility for growing a technical infrastructure around the business during a time of considerable change in the travel industry as it entered into a new era of internet-based software deployment, communications and marketing. Thomas has played key roles in almost all of the technical-based development over this time, whether they have been developed in-house or acquired. Early adoption of API technology, bespoke web development and virtualisation has kept the group on top of a fast-paced industry.