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Business Travel Assistance

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Covid-19 Business Travel Assistance

Covid-19 Travel AssistanceWith the COVID-19 situation evolving daily, the way we travel is also evolving, and now more than ever it is important to be prepared before departing on a trip.

As a Travel Management Company, we know your travel during the pandemic has undergone a huge change. It has never been more vital to have a TMC on board who will help to make your trip as easy and efficient as possible, providing you with as much information needed to ensure you travel safely and with confidence as we enter the new norm of Business Travel. We have put together some of the more common requirements you should be aware of to help you get organised, the rest we can take care of for you.


  1. Always wear a face mask when in transit unless eating or drinking.
  2. Be sure to replace face masks every four hours and dispose of single-use masks properly.
  3. Wash your hands frequently with soap and water for a minimum of 20 seconds.
  4. If you are unable to wash your hands use an alcohol-based hand sanitiser.
  5. Observe the social distancing rules for whichever country you are in. Most countries require between a 1.5 – 2m gap.
  6. Avoid touching your face, especially around the eyes, nose and mouth.
  7. If you do need to cough or sneeze, cover your nose and mouth with a tissue or your flexed elbow. Then wash your hands or use hand sanitiser immediately afterwards.



Different airlines have varying approaches to the measures they put in place for their Air Passengers, your Consultant will make you aware of what these precautions are prior to your trip. We have made a short checklist below of guidelines to be aware of pre-travel.

  1. If you are experiencing any symptoms of COVID-19 you must not travel.
  2. We will monitor the status of your flight with your airline before travelling to the airport, and will alert you prior of any entry restrictions, screening or quarantine requirements on arrival that might affect you.
  3. Some countries may require proof of recent COVID-19 testing for entry, your Consultant will let you know if one is needed.
  4. Your Consultant will provide you with all the necessary forms and documentation required at every point of your journey.
  5. Check in online, download your boarding pass, and print or use electronic bag tags where possible.
  6. Be sure to pack appropriate PPE including a supply of face masks, gloves and hand sanitiser in your hand luggage, as well as enough to last the duration of your trip in your hold luggage.
  7. Access to food at the airport may be limited so if possible eat beforehand, or bring your own snacks.

During Travel At The Airport


  1. If possible, drive to the airport using your own vehicle or we can arrange a hire car, rather than travelling by public transport.
  2. Face masks are a mandatory requirement and must always be worn while at the airport.
  3. Where possible use the self-baggage drop facility to limit your touchpoints.
  4. Be prepared for possible thermal screening.
  5. Please be aware that if you refuse to wear a face mask you will be denied boarding.
  6. Adhere to social distancing rules where possible.



While the risk of catching an infection on an aircraft is typically lower than usual, there are simple measures you can take to further reduce the risk of viral transfer if you are travelling.

  1. Remember to keep your face mask on throughout the flight, except for when eating and drinking.
  2. Limit your movements around the cabin.
  3. If you become sick when travelling inform the cabin crew and seek medical attention.



  1. Check in online where possible.
  2. Avoid sharing lifts with other guests to help prevent any possible spread.
  3. If you are eating at the hotel restaurant it is wise to make a reservation in advance as dining places will be reduced.
  4. Avoid hotel communal spaces like the gym or pool areas if you are unsure.



  1. If you’re a resident or visitor travelling to the UK from any country, you must provide your journey and contact details using the Passenger Locator Form. If you do not do this before you arrive it might take you longer to enter the UK. The information you provide will be used to contact you if a passenger on your flight tests positive for COVID-19.
  2. Depending on your destination you may have to self-isolate for the first 14 days after your return to the UK. Your Consultant will also advise is this would be necessary.



Q) Why book my travel through a Travel Management Company?
A) By booking through CT Business Travel, you are taking the first step to creating a Covid-19 safe itinerary. TMCs have the latest information on border restrictions, in-country legislation and deep knowledge of the steps needed to minimise risk at every step of your journey. We will work with you to create a full itinerary and recommend transport, accommodation and transfer options that meet our required health and safety standards. We will also produce all of the electronic documentation you will need for your journey.

Q) Do I need to wear a face mask at the airport?
A) Yes, wearing a mask is mandatory when not eating or drinking.

Q) Are social distancing rules in place during boarding?
A) Yes, though this will vary depending on the airport and airline.

Q) Will the airport lounge be open?
A) Majority of the airport lounges remain closed while other are providing a limited service. Your Consultant will advise at the time of your booking.

Q) Do I need to arrive at the airport earlier than usual?
A) The advised check-in time is still three hours in advance for international flights, and two hours for European. Depending on the airport and airline you can also check-in online and use your mobile boarding card to go through to departures.

Q) How much hand sanitiser am I allowed to carry?
A) The liquids restrictions of 100ml still applies, though some airports are now classing hand sanitiser as a medical exemption and allowing more.

Q) Will I need a COVID-19 test?
A) Your Consultant will inform you should there be any requirements for a COVID-19 test. You cannot not use the NHS testing service to get a test to facilitate your travel to another country, instead you will need to arrange to take a private test. In general, the tests need to be processed between three and five days before the flight departure, but we will confirm the details required by your specific destination.

Q) What forms do I need to travel?
A) Aside from your usual travel documents, additional forms may be required depending on your destination. Your Consultant will confirm what forms are needed prior to travel.

Q) What if the FCDO travel advice for my destination changes?
A) We are closely monitoring the FCDO travel updates and to alert you to any suspected outbreaks.

Q) If I test positive for COVID-19 prior to travel, am I able to amend/cancel my booking?
A) If you need to change your travel plans, please contact us as soon as possible.

Q) What do I do if I show symptoms of COVID-19 whilst travelling?
A) If the local authority where you are proposes to quarantine you for your own protection, you should follow their advice. You may need to remain in your hotel room or accommodation for 14 days, move to quarantine facilities, take tests for coronavirus and, if positive in some cases, be hospitalised abroad. Please contact us as quickly as possible, your wellbeing is our priority.

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  • Compliance – Bespoke technology for enforced policies and approvals

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