Following on from our recent announcement regarding the commencement of our annual Customer Satisfaction Month, we are today able to proudly share the results of this activity.
A new personal best materialised when client’s responses to the question “How would you rate our service” were analysed, with an impressive 91% rating the overall service at CT Business Travel as “good” or “excellent”. We also achieved a similar success to last year with the question “would you recommend our services to others”, with 95% of respondents saying that they would, indeed, do so.
Director Corporate Travel reveals key to customer satisfaction
A great many developments have taken place at CT Business Travel over the past year and Director Corporate Travel, Clare Collins attributes some of our consistent customer satisfaction scores to these:
“We’ve always invested heavily in the recruitment, training and continual development of our team here at CT Business Travel and the emphasis has always been that personal service is fundamental in our delivery. But this year we have taken this one step further by adapting our team to fit the needs of our customers through the addition of our Client Support team and the recruitment of our new Head of Operations: we’re constantly investing in staff and a more effective structure in order to ensure that we continue to meet the needs of our customers.”
As a sign of our gratitude to our customers for providing us with the feedback we need to continue to grow, we will be presenting one lucky respondent with a night away for two people.
About CT Business Travel:
Uniglobe CT Business Travel is an award winning Travel Management Company offering a cost effective solution to the travel needs of businesses of all sizes. CT Business Travel is one of several brands that comprise the CTT Group Ltd; which was established in 1988 by Managing Director and Founder, Mark Kempster. Mark’s vision has now been realised as the independent group is now well established with an enviable reputation in the Travel industry. With expertise in both Leisure Travel and Corporate Travel, CTT Group Ltd now encompasses: Packyourbags Travel, CT Corporate Travel, Medway Travel Management, Medway Leisure Travel, and the Romania Travel Centre – catering for every conceivable travel need.