A recent Uniglobe customer satisfaction survey has highlighted, once again, the high levels of customer service provided by CT Business Travel.
The annual survey, which was sent to all CT Business Travel clients, was received very well, with all questions scoring higher than, or on par with, previous years.
86% of clients said they would recommend CT Business Travel to someone else. Not only has this figure increased compared to last year but, for the third year running, this figure has been above 80%.
When asked if they were consistently receiving positive customer service from their consultant, 87% of clients scored CT Business Travel the highest scores possible.
The aim of the survey is to ensure our clients are receiving the high levels of service expected of CT Business Travel as well as identifying areas that may need improvement.
Lee Ward, Head of Operations, says:
“Gaining this legitimate feedback from our end-users is pivotal for us to evolve as a business and ensure we are providing the high levels of service expected from CT Business Travel, as well as identifying ways in which we can improve our clients’ experience going forward.”
Comments from clients include:
“Having a single point of contact has been so helpful and any questions are answered very quickly.”
“You are really responsive and take care of our queries.”
“Very responsive to specific requests, both in terms of accuracy and speed to respond.”
CT Business Travel prides itself on providing innovative business travel management solutions accompanied by the highest levels of service, which is highlighted from these survey results. Thank you to all our clients who provided their feedback. Our Account Management Team and Travel Consultants look forward to working closely with you throughout 2019.