CT Business Travel conducts an annual customer focused event: gleaning customer sentiment and driving forward improvements to customer service. In the month of October, CT Business Travel will be conducting a survey to gain an insight into how customers feel about their service provision.
Director Corporate Travel, Clare Collins comments on the Travel Management Company’s ambitions for this year’s activity:
“Our clients’ experience and perception of our business is key to both the ongoing success and growth of our business strategy. We strive for perfection and will always maintain the ethos that a personal, dedicated service is key.”
Today, we are sharing some important data from last year’s campaign:
85% of clients rated their service as “good” or “excellent”
97% would recommend CT Business Travel services to others
71% would recommend the services of CT Business Travel to their own global offices
Some recently implemented improvements to our customers' experience include: expanding the range of our staff's experience and skills with new recruits, creating a new Client Support team and investing in a new Head of Operations.
About CT Business Travel:
Uniglobe CT Business Travel is an award winning Travel Management Company offering a cost effective solution to the travel needs of businesses of all sizes. CT Business Travel is one of several brands that comprise the CTT Group Ltd; which was established in 1988 by Managing Director and Founder, Mark Kempster. Mark’s vision has now been realised as the independent group is now well established with an enviable reputation in the Travel industry. With expertise in both Leisure Travel and Corporate Travel, CTT Group Ltd now encompasses: Packyourbags.com, Packyourbags Travel, CT Corporate Travel, Medway Travel Management, Medway Leisure Travel, and the Romania Travel Centre – catering for every conceivable travel need.