If you choose to work with CT Business Travel, you’ll benefit from a dedicated account manager and an experienced team of travel specialists – available day or night and providing a guaranteed response within the hour.
We take pride in delivering service excellence, no matter how large or small your business travel needs. Through experience we’ve found that having continuity of contact, a dedicated team of staff who are available 24/7, makes a big difference to service delivery and is the only way to effectively build trust and establish successful, long-term business relationships.
Each individual assigned to your account will therefore get to know you and your staff, and quickly become a partner you and your colleagues can rely on. You’ll have direct dial phone numbers and email addresses so contact can always be made when required.
To ensure our staff are equipped to provide the excellent customer service we promise, we undertake ongoing training to continuously enhance and expand their skills. All team members are empowered with the latest technology and product knowledge, making them incredibly proficient at what they do.
An approach that delivers results
Not only do we have an enviable client retention rate, our team has also received various accolades for the high quality services we provide.
- Uniglobe’s Global Rendevous: Agency of the Year 2014 (British Isle’s)
- Uniglobe’s Global Rendevous: Highest New Sales 2014
- Virgin Atlantic – Highest incremental market share 2013
- Amadeus Business Improvement Award 2012 – Business Improvement Award 2012 (increase of 60%)
- Uniglobe – Whatever it Takes 2012
- Star Travel Agency Rating Award 2012
- Star Travel Agency Rating Award 2011
- President’s Special Recognition Award 2010 – for our ongoing commitment and efforts to raising money for Plan International ‘Because I am a Girl’ campaign
- Exclusively Hotels Agency of the Year 2010
- Proactive travel advice
